Privacy Policy

At Ritz Valley, we value the trust and confidence of our guests. Your privacy is important to us, and we are committed to protecting the personal information you share while using our website, making reservations, or communicating with our team.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with Ritz Valley.

Information We Collect

We may collect personal information provided by you through our website, booking forms, enquiry forms, calls, emails, or other communication channels. This information may include:

• Full name
• Contact number
• Email address
• Address and location details
• Booking and stay preferences
• Payment-related information
• Guest requirements or special requests
• Website usage and browsing information

We collect only the information required to provide you with a smooth and personalized hospitality experience.

How We Use Your Information

The information collected by Ritz Valley may be used for:

• Processing room reservations and booking requests
• Providing customer support and guest assistance
• Sharing booking confirmations and important updates
• Improving our services, facilities, and guest experience
• Sending promotional offers, packages, and updates (only when applicable)
• Maintaining safety, security, and legal compliance

We do not sell, rent, or trade your personal information with unauthorized third parties.

Booking & Payment Security

Any information shared during the booking or payment process is handled with care. We work with trusted service providers and secure systems to help protect your data.

Please note that online data transmission is never completely risk-free, but we take reasonable measures to safeguard your information.

Cookies & Website Usage

Our website may use cookies and similar technologies to improve functionality, analyze visitor activity, and enhance your browsing experience.

Cookies help us understand user preferences and provide better website performance. You may disable cookies through your browser settings if preferred.

Sharing of Information

Your personal information may be shared only when necessary with:

• Booking and reservation partners
• Payment processing providers
• Technical service providers
• Legal authorities when required by applicable laws

Such sharing is limited to the purpose of providing services and maintaining smooth operations.

Data Protection

Ritz Valley follows appropriate security practices to protect guest information from unauthorized access, misuse, alteration, or disclosure.

We retain information only for as long as necessary for business, legal, and service-related purposes.

Third-Party Links

Our website may contain links to external websites or services. Ritz Valley is not responsible for the privacy practices, content, or policies of third-party websites.

We recommend reviewing their privacy policies before sharing any personal information.

Guest Rights

Guests may contact us to:

• Request access to their personal information
• Update or correct personal details
• Request removal of information where applicable
• Opt out of promotional communications

Updates to Privacy Policy

Ritz Valley reserves the right to update or modify this Privacy Policy whenever required. Any changes will be posted on this page with updated information.

Continued use of our website and services indicates acceptance of the updated policy.

Contact Us

For any questions regarding this Privacy Policy or how your information is handled, please contact us:

Ritz Valley
Amidst Strawberry Farms, Panchgani – Mahabaleshwar Road,
Parsi Mala, Avakali, Mahabaleshwar, Maharashtra, India – 412806

Phone: +91 9420691055
Email: reservation@ritzvalley.com