Welcome to Ritz Valley

At Ritz Valley, we are dedicated to offering our guests a peaceful, comfortable, and memorable stay amidst the beautiful surroundings of Mahabaleshwar. To ensure a smooth experience for all our guests, we kindly request you to review and follow our hotel policies.

Check-In & Check-Out Policy

• Standard Check-In Time: 1:00 PM
• Standard Check-Out Time: 10:30 AM

Early check-in and late check-out requests are subject to room availability and may include additional charges.

Guests are requested to present a valid government-approved photo ID at the time of check-in.

Reservation & Booking Policy

• Room bookings are confirmed based on availability and successful completion of the reservation process.
• Guests are requested to provide accurate details while making a booking.
• Tariffs may vary depending on season, availability, special offers, and selected packages.
• The hotel reserves the right to modify offers and pricing without prior notice.

Guest Identification Policy

For safety and compliance purposes:

• A valid government-issued ID proof is mandatory for all guests during check-in.
• Accepted IDs include Aadhaar Card, Passport, Driving License, or other recognized government identity documents.
• The primary guest must be 18 years or above.

Cancellation & Refund Policy

• Cancellation charges may apply depending on the booking date, package, and cancellation period.
• Refund eligibility will be based on the applicable booking terms.
• Bookings made through third-party travel platforms will follow the cancellation policies of the respective platform.

Children & Extra Guest Policy

• Children and additional guests are allowed as per the selected room occupancy.
• Extra person charges may apply based on age, room category, and package selected.
• Additional bedding requests are subject to availability.

Food & Restaurant Policy

• Ritz Valley aims to provide guests with a comfortable dining experience.
• Meal inclusions depend on the package selected during booking.
• Outside food and beverages are not permitted within the resort premises.

Swimming Pool Policy

• Guests are requested to follow pool safety instructions at all times.
• Proper swimming attire is recommended.
• Children must be accompanied by adults while using the swimming pool.
• Pool timings and access may vary depending on maintenance or weather conditions.

Property Guidelines

To maintain a pleasant environment for everyone:

• Guests are requested to maintain cleanliness within the resort premises.
• Any damage caused to hotel property may be chargeable.
• Loud music or activities disturbing other guests are not permitted.
• Management reserves the right to take necessary action in case of inappropriate behavior.

Pet Policy

Pets are currently not permitted inside the resort premises.

Smoking & Alcohol Policy

Guests are requested to follow designated guidelines regarding smoking and alcohol consumption within the property.

Activities causing inconvenience to other guests will not be permitted.

Personal Belongings

Guests are responsible for their personal belongings and valuables.

The hotel management will not be liable for loss or damage of unattended personal items.

Safety & Security

For the safety of our guests:

• CCTV surveillance may be active in common areas.
• Visitors may be required to register at reception.
• Guests must follow all safety instructions provided by the resort team.

Changes to Hotel Policies

Ritz Valley reserves the right to update or modify hotel policies whenever required. Updated policies will be applicable once published or communicated.

Contact Us

For any booking assistance or hotel policy-related queries, please contact:

Ritz Valley Amidst Strawberry Farms, Panchgani – Mahabaleshwar Road, Parsi Mala, Avakali, Mahabaleshwar, Maharashtra, India – 412806